Terms of service

Last updated: October 7, 2026

Overview

Welcome to TailToys. These Terms of Service ("Terms") govern your access to and use of our online store, website, and related services (the "Services"). "TailToys," "we," "us," and "our" refer to the operator of this store. Our store is hosted on Shopify.

By visiting our store or buying from us, you agree to these Terms and to the policies referenced in them, including our Privacy Policy, Refund Policy, and Shipping Policy. If you don't agree, please don't use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By placing an order, you confirm that the information you give us is accurate and complete.

2. Products

We do our best to display product details, colors, sizes, and images accurately. Product photos are for illustration, and actual colors, sizes, and packaging may vary slightly.
Product availability can change, and we may limit quantities or discontinue products at any time.
Play safely. Choose toys that suit your dog's size, age, and play style, supervise your dog during play, and remove any toy that is damaged or breaking apart. No dog toy is suitable for every dog, and we can't guarantee how a toy will hold up with your individual dog.

3. Pricing and payment

All prices are listed in U.S. dollars (USD). Applicable sales tax and shipping charges are shown at checkout.
We may change prices at any time. Price changes don't affect orders already confirmed.
You agree to provide current, complete, and accurate payment and contact information and to promptly update it if it changes.

4. Orders

Your order is an offer to buy. We may accept or decline it at our discretion.
We may cancel or limit orders, for example if a product is unavailable, if there was a pricing or listing error, or if we suspect fraud. If we cancel an order after you've been charged, we'll refund you in full to your original payment method.

5. Shipping, returns, and refunds

Orders ship to addresses in the United States only. Shipping times, rates, and how we handle lost packages are explained in our Shipping Policy. Our 30-day satisfaction guarantee, returns, replacements, and refunds are explained in our Refund Policy. Both are part of these Terms.

6. Errors and inaccuracies

Occasionally our store may contain typos, inaccuracies, or omissions in product descriptions, pricing, promotions, shipping times, or availability. We reserve the right to correct any errors and to update information at any time without prior notice, including after you've placed an order. If an error affects your order, we'll contact you before shipping.

7. Third-party services and links

Our Services may include tools or links provided by third parties, including Shopify, payment providers, and shipping carriers. We don't control and aren't responsible for third-party websites or services, and your use of them may be subject to their own terms.

8. Your comments and feedback

If you send us ideas, suggestions, reviews, or other feedback, you allow us to use them without restriction or compensation. You agree that your submissions won't be unlawful, abusive, misleading, or infringe anyone's rights.

9. Personal information

How we handle your personal information is described in our Privacy Policy.

10. Prohibited uses

You may not use the Services: for any unlawful purpose; to violate any laws or the rights of others; to harass, abuse, or harm others; to submit false or misleading information; to upload viruses or malicious code; to collect others' personal information; to spam, phish, or scrape; or to interfere with the security or operation of the Services.

11. Intellectual property

All content on the Services, including text, graphics, logos, and images, is owned by or licensed to TailToys and is protected by intellectual property laws. You may not copy, reproduce, or use it without our written permission.

12. Disclaimer of warranties

Except as expressly stated in our Refund Policy and as required by law, the Services and all products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions don't allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of liability

To the fullest extent permitted by law, TailToys and its owners, employees, suppliers, and service providers won't be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or any product. Our total liability for any claim relating to a product or order won't exceed the amount you paid for that order. Some jurisdictions don't allow these limitations, so they may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless TailToys and its owners, employees, suppliers, and service providers from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your violation of any law or the rights of a third party.

15. Severability

If any part of these Terms is found to be unenforceable, that part will be enforced to the maximum extent permitted, and the rest of these Terms will remain in effect.

16. Termination

These Terms apply until terminated by you or us. We may suspend or end your access to the Services at any time if we believe you have violated these Terms. Sections that by their nature should survive termination will survive.

17. Entire agreement

These Terms, together with the policies referenced in them, are the entire agreement between you and TailToys regarding the Services and replace any prior agreements or communications.

18. Governing law

These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict-of-law principles.

19. Changes to these Terms

We may update these Terms from time to time by posting the updated version on this page. Changes take effect when posted. Your continued use of the Services after changes are posted means you accept the updated Terms.