Here's the short version. For all the details, see our full Shipping Policy and Refund Policy.
Shipping at a glance
| Order subtotal | Shipping | Delivery estimate |
|---|---|---|
| Under $25 | $4.99 flat rate | 7-14 business days |
| $25 and up | Free | 7-14 business days |
- Processing: 1-3 business days (Monday to Friday, excluding US holidays) before your order ships.
- Where we ship: United States only. Alaska, Hawaii, US territories and APO/FPO/DPO addresses may take longer.
- Tracking: you'll get an email with a tracking link when your order ships.
- Separate packages: items may arrive on different days from different fulfillment partners, at no extra cost.
- Not arrived? If it's been more than 20 business days since your shipping confirmation, email us and we'll sort it out.
Returns: our 30-day satisfaction guarantee
- Not happy? Contact us within 30 days of delivery for a replacement or refund.
- Damaged, defective or wrong item? Send photos and we'll send a free replacement or a full refund, including any shipping you paid for that item.
- Changed your mind? In most cases we'll refund the item price without asking for it back. Original shipping isn't refundable for change-of-mind requests.
- Please contact us before sending anything back. We'll tell you if a return is needed and how it works.
- Refunds go to your original payment method within 2-5 business days of approval (your bank may take 5-10 more days).
Need help?
Email crimsonknight088@gmail.com with your order number and we'll reply within 1-2 business days.