Privacy policy

Last updated: October 7, 2026

TailToys ("TailToys," "we," "us," or "our") operates this online store and website, including all related information, content, features, tools, products, and services (together, the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

Personal information we collect

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. Depending on how you use the Services, we may collect:

Contact details, such as your name, shipping and billing address, phone number, and email address.
Order and transaction information, such as the items you view, add to your cart, purchase, return, or cancel, and your past orders.
Payment information, such as payment confirmation and transaction details. Card payments are handled by our payment processors; we do not store your full card number.
Account information, if you choose to create an account, such as your login details and preferences.
Communications with us, such as the content of emails or support requests you send us.
Device and usage information, such as your IP address, browser and device type, and how you interact with the Services, collected through cookies and similar technologies.

Where we get personal information

Directly from you, when you place an order, create an account, sign up for emails, or contact us.
Automatically, through cookies and similar technologies when you use the Services.
From service providers who help us run our store, such as Shopify, payment processors, and shipping carriers.

How we use your personal information

To provide the Services and fulfill your orders, including processing payments, arranging shipping, sending order and shipping updates, and handling returns, replacements, and refunds.
To communicate with you, including responding to support requests.
For marketing, such as sending promotional emails if you have subscribed. You can unsubscribe at any time using the link in any marketing email.
To improve the Services, such as understanding which products and pages are most useful.
For security and fraud prevention, including detecting and preventing fraudulent or unauthorized activity.
For legal reasons, including complying with applicable laws, responding to valid legal requests, and enforcing our terms.

How we share personal information

We share personal information only as needed to run our store, including:

With Shopify and other service providers that perform services on our behalf, such as website hosting, payment processing, analytics, customer support, and email delivery.
With our fulfillment partners and suppliers. Our products ship directly from fulfillment partners, many of which are located outside the United States (for example, in China). To fulfill your order, we share the information needed to ship it, such as your name, shipping address, phone number (if provided), and the items ordered. We do not share your payment card details with suppliers.
With shipping carriers, so they can deliver your order and provide tracking.
With marketing and advertising partners, to help show you relevant ads and measure their effectiveness, where permitted by law and subject to your choices described below.
When you direct us to, or otherwise consent to the disclosure.
For legal and business reasons, such as complying with the law, protecting our rights and the rights of others, or in connection with a business transaction such as a merger or sale.

We do not sell your personal information for money. Some sharing for targeted advertising may be considered a "sale" or "sharing" under certain U.S. state privacy laws; see "Your rights and choices" below.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live. To learn more about how Shopify uses personal information, visit the Shopify Consumer Privacy Policy. You may be able to exercise certain rights regarding data processed by Shopify through the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to keep the store working (for example, remembering your cart), to understand how the Services are used, and, where permitted, for advertising. You can control cookies through your browser settings and, where available, through our cookie banner. Blocking some cookies may affect how the store works.

Your rights and choices

Depending on where you live, you may have some or all of the following rights:

Access / know what personal information we hold about you.
Delete personal information we hold about you.
Correct inaccurate personal information.
Portability, meaning to receive a copy of your personal information.
Opt out of "sale," "sharing," or targeted advertising. You can exercise this right on our Your Privacy Choices page. If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a request to opt out for that browser and device, as required by applicable law.
Manage marketing emails by clicking "unsubscribe" in any marketing email. We may still send you non-promotional messages about your orders.

To exercise these rights, email us at alexjoseph.int@gmail.com. We may need to verify your identity before completing your request. You may use an authorized agent where permitted by law; we may ask for proof of their authorization. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision, and you may also be able to contact your state's attorney general or data protection authority.

Children's privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or the age of majority where required). If you believe a child has given us personal information, contact us and we will delete it. We do not knowingly "sell" or "share" the personal information of anyone under 16.

Data security and retention

We use reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We keep personal information for as long as needed to provide the Services, fulfill orders, comply with our legal obligations (such as tax and accounting records), resolve disputes, and enforce our policies.

International transfers

Because some of our service providers and fulfillment partners are located outside the United States, your personal information may be transferred to, stored, and processed in other countries, which may have different data protection laws than where you live.

Third-party links

The Services may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.