Shipping policy

Last updated: October 7, 2026

Here's everything you need to know about how TailToys orders get from us to your door.

Where we ship

We currently ship to addresses within the United States only. Orders to Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may take longer than the estimates below.

Shipping rates

Order subtotal	Shipping method	Cost
$0.00 – $24.99	Standard Shipping (7–14 business days)	$4.99 flat rate
$25.00 and up	Free Shipping (7–14 business days)	Free

The order subtotal is calculated after discounts and before taxes. Your shipping cost is shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Processing includes confirming your order and preparing it for shipment with our fulfillment partner.

Delivery time

Once your order ships, delivery usually takes 7–14 business days. Our products ship from fulfillment partners, many of which are located outside the United States, which is why delivery takes a little longer than at some local stores. Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, and high-volume periods can sometimes add extra time.

Tracking your order

When your order ships, we'll email you a shipping confirmation with a tracking number and link. Tracking information can take a few business days to start updating while your package moves through the first carrier's network, so don't worry if it doesn't show movement right away.

Orders may arrive in separate packages

If you order more than one item, your items may ship from different fulfillment partners and arrive in separate packages on different days. You'll get tracking information for each package. There's no extra shipping charge for this.

Late or lost packages

Not arrived yet? If your order hasn't arrived within 20 business days of your shipping confirmation email, contact us at crimsonknight088@gmail.com with your order number. We'll investigate with the carrier and, if your package is confirmed lost in transit, we'll send a free replacement or issue a full refund.
Tracking says delivered, but you can't find it? Please check around your property, with neighbors, and with your local post office, and allow up to 48 hours, since packages are sometimes marked delivered a little early. If it still hasn't turned up, email us and we'll help you file a claim with the carrier and find a solution.
Damaged in transit? Email us photos within 30 days of delivery. See our Refund Policy for details.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only before your order has shipped. If a package is returned or lost because of an incorrect address entered at checkout, we'll do our best to help, but we may not be able to offer a free replacement.